Please reference the tutorials and FAQ below to answer any questions. If you are still having trouble, don't hesitate to reach out! Submit a message through my Contact page.
custom work design
WHAT WEBSITE PLATFORMS DO YOU DESIGN FOR?
I primarily design for Squarespace platforms but also provide custom services for Shopify, and Wordpress.
WHEN SHOULD I BOOK FOR YOUR SERVICES?
I’m booking client slots about 2-3 months in advance. I will only be taking on one client per month (total of 12 for the year) as I like to focus all of my time on one client at a time. A 50% nonrefundable deposit is required for your booking.
IF I WAS SENT BY REFERRAL, AM I ELIGIBLE FOR A DISCOUNT?
Yes! Anyone who was personally referred will get a 15% discount (both parties). Provide their email and full name to firstname.lastname@example.org and title the message “Referral”. I will get back to you within 4-5 business days with your discount code.
IF I am a returning customer, AM I ELIGIBLE FOR A DISCOUNT?
I believe loyalty should be rewarded! That’s why I offer a 20% discount to all returning customers, on all products: forever.
DO I NEED TO HAVE MY CONTENT READY BEFORE THE PROJECT STARTS?
Yes. Delays in a project typically are around content (including images). The project runs smoothly and quickly when we are best prepared before initiating the design process. The questionnaire and client homework will help set us up with a clear direction.
DO YOU WORK WITH CLIENTS AROUND THE WORLD?
Yes! I am currently located in Atlanta but spend much time traveling abroad as well. Good thing about digital design is that it can be done anywhere.
DO YOU USE A CONTRACT?
All of my custom design projects require a signed contract and 50% nonrefundable deposit.
DO YOU HOST THE WEBSITES YOU BUILD?
No. Clients will be responsible for purchasing the Squarespace subscription either by a month or annual fee. This will include the domain if you do not already have one. Do not purchase a domain separately from Squarespace. If you have one you would like to transfer from another platform, I can help set that up for you. If you are a first-time Squarespace user, you can use my promo code AYLIN for 20% off. Glad you checked the FAQ ;)
ARE DEPOSITS REFUNDABLE?
All deposits are nonrefundable. This helps me secure spots since booking is a 2-3 month process.
If you have any other concerns or questions, please contact me.